About Bitstarz ⚡️ Provide a reliable and safe gaming experience
Bitstarz provides you with a little bit of luxury, a class act that puts you at the forefront. Our players always come first! As with anything of value we want to keep you safe which is why security is the undercurrent of our Casino as well as fair gaming and round the clock Casino Hosts.
Our professional and friendly Casino Hosts are always here to help right when you need it most. Our team have a wealth of knowledge and a vast amount of experience within the industry and we as players ourselves, understand the principles and values that are desirable from a casino in the eyes of its players.
Play anywhere anytime, on Mobile, PC or Tablet. We bring you the opportunity to take down those jackpots from your home, with friends or even on the daily commute – day or night!
Bitstarz has got you covered. We offer an array of games to keep you coming back for more, but we are more than just a gaming site… we’re a community.
SECURITY
Using the latest software available on the market, Bitstarz ensures that our players information is kept safe and secure at all times. ?We employ a team of highly trained Casino Hosts who are here to put your mind at ease and can deal with even the most complex issues.
With an ever-growing online market, putting your trust in an online casino can often be a difficult choice. ?Honesty and integrity make up the core values here at Bitstarz and all games are independently audited to ensure that all our players get a fair shot at those jackpots. With our experienced cashier team, we can be confident that your winnings will be transferred directly to your account in no time.
Bitstarz can assure you that your transactions are always 100% secure, by utilizing the latest 128-bit Secure Socket Layer (SSL) encryption technology, sensitive data is transferred securely over the internet to our secure server, which is protected by the latest firewall.
Why choose us?
The team behind Bitstarz is well established within the online gaming communities and have a vast wealth of experience in the industry. This gives us the edge as we have used our knowledge to tailor everything from the bonuses we provide to the casino layout to provide you with a one of a kind experience.
24/7 Support
We pride ourselves on our Casino Support and our hosts are here to make your experience as enjoyable as possible. ?Our hosts are trained in all aspects of the casino and can deal with your query from start to finish to make sure you are dealt with in an efficient and professional manner at all times.
PRIVACY
Privacy goes hand in hand with online security and this page is for the more conscientious player to give you assurance that your privacy will be protected as well as providing a full disclosure on the information that we collect and exactly how this information will and will not be used. ?We treat our players information as if it were our own and we are very protective to ensure the highest standards of personal privacy are kept always.
What information do we need?
Upon registration you will be required to provide information such as your name, address, telephone and email address. ?This information will be stored only by us on our secure servers and will not be passed to any third parties at any point.
By registering to use our services you accept that you have read, understand and agree to the T&Cs associated with playing at Bitstarz.
Protecting your information!
Our website is regularly checked for any vulnerabilities to ensure that your information is as safe as possible.
All personal information is kept on a secure network and only limited persons can access or amend this information, to do so they must have the relevant security clearance.
Any information provided is strictly confidential and this will remain so always.
Any payment information provide is encrypted with the latest SSL technology to maintain your online safety from malicious or fraudulent activity.
No payment information is stored on our servers, this runs through a secure gateway provider to maximise your protection.
How will my information be used?
We will only use your personal information to respond to queries or update you on aspects of your account such as withdrawals or bonuses that are available.
We may also send out emails periodically informing you of any seasonal promotions or offers that we have that you may be eligible and/or may be interested in.
Do you use ‘Cookies’??
We use cookies (if you allow on your browser) to maximise your experience when navigating the site. This is to allow the site to pick up and recognise preferences based on your previous activity whilst playing with us, this allows us to ensure that when making any changes to the site we can establish what works well and what doesn’t.?This will help us to improve the overall experience that our players have when updating certain aspects of the site.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
To be in accordance with CAN-SPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
FAIR GAMING
Bitstarz prides itself on fairness and we ensure that all players have every opportunity to win with us.
All our game outcomes are the result of random number generators to ensure the casinos games are fair and accurate. All our software undertakes rigorous testing regularly to ensure that this is upheld. ?We utilise the latest in Real Time Gaming software to bring you a vast array of games for you to enjoy in the comfort of your own home.
Whether you play dice games, cards or any one of our range of slots you can be sure that you are getting a fair shot at winning some of our huge jackpots available. We are fully licensed and regularly monitor the outcomes to?ensure that the high standards of compliance, that our players expect are always upheld.
Our confidence in the fairness of our casino is also put to the test monthly by Technical Systems Testing or TST who are recognized internationally, and these completely independent ensure both the fairness and accuracy of all our casino games.
Based on the last 12 months of gameplay, our RTP (rounded downwards) is currently 94% for our Real Series Video Slots.
If under any circumstance you feel that you have not been treated fairly then we advise you to speak to us in the first instance and if we are unable to resolve your issue you can take it to an independent arbitrator.
RESPONSIBLE GAMING
Bitstarz is highly committed to responsible gaming and we will always take appropriate measures to help ensure that we are fully supportive of all our players when it comes to this.
We ensure that the games we provide bring enjoyment to all who choose to play, and we understand that with the power to provide such a fantastic experience we also have a responsibility to all our players.
Whilst we understand that for many people online gaming is a hobby and something you can sit down to enjoy after a busy day, however for individuals who may have gambling problems it can be very difficult to enjoy our games without affecting them in a negative way.
To ensure that you are gambling responsibly we have suggested some guidelines for you to follow:
- Give yourself a set amount of playing time and limit yourself to this time win or lose.
- Do not rely on gambling as a source of income or to chase your losses.
- Do not gamble if you are recovering from a dependency or if you are under the influence of alcohol or any other substance.
- Set yourself limits within your means, for both purchasing and losses before you begin.
- Do not let gambling interfere with other aspects of your daily life.
If you feel at any point that your gambling is becoming irresponsible, our casino hosts have several options at their disposal to help you takeback control.
Cooling Off Period?- Take a time out from your account, maybe you have had a bad run and want totake a break, you can request that your account be suspended for a set period of time.
Deposit Limits?- We can assist by setting you daily, weekly or even monthly limits to ensure that you are in control of the amounts that you spend, this can be done upon request and can even be requested for a set period after which if you wish we can come back to review.
Self-Exclusion?- if you have tried the above options and still feel that you are not in control then self-exclusion is likely to be the best option for you, to do this you can speak with one of the casino hosts and this can be actioned upon request.
CONTACT US
Bitstarz invites you to contact us directly if you have any issues, queries or questions, we are here to help so get in touch if you have anything you need or even just to say Hi!
We have a highly trained team on hand 24 hours a day, 365 days a year who are here to assist you and our hosts can answer any of your questions and dealing with even the most complex of queries.
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You can contact us via email anytime and we will do our best to respond to you right away to ensure your queries are dealt with quickly and efficiently, day or night!
[email protected]
KNOW YOUR CUSTOMER
All withdrawals are processed back to the same method of deposit and we will need to verify your account before any cash out is approved. Before any withdrawal request can be processed the customer is required to make at least one successful deposit and present their identification documents:
- Photo ID – Driving licence, passport (photo and cover page) or a national ID card.
- Proof of Address – Bank or utilities statement, council tax, phone bill, etc., usually dated within the last three months
- Credit/Debit Cards – Photocopies of the credit/debit card used on your account (front and back).
The documents need to be approved before any pay out is enabled on the account. Maximum withdrawal amount is set at $4000 a week. If account accumulate higher balance than maximum weekly limit the remaining balance will be paid in weekly instalments.
ANTI MONEY LAUNDERING
Refund / AML ( Anti Money Laundering) policy is an addition to our general Terms and Conditions, to ensure that you understand both policies please read the documents before creating an account. As a protection of the customer and the business we implemented Money Laundering and Refund Policy. If you are funding your account with a Credit / Debit card we reserve the right to reverse the charges as part of the withdrawal. If any card purchases are consider as a risk flagged by security systems we have in place or any of the card processing companies used, we reserve the right to initiate refunds for all of such transactions back to the credit card.
Customers also need to be aware that we use:
- KYC procedures for identification purposes
- External security systems
- GeoLocation checks
- Transactional deposit limits
- Internal account screening
All above tools are used in order to provide as safe environment as possible for our customers, partners and business as general.
BANKING
Our goal is to make our casino accessible to the masses, whilst our players are treated like VIPs, we want to ensure the casino is accessible and to do so we aim to offer many various options for when it comes to both depositing and withdrawing your funds.
All the methods we use are 100% secure and you can rest assured that your information and financial transactions will always be processed using the highest levels of security.
Deposit Methods:
| TYPE | FEE | TIME | LIMITS |
| VISA | NO FEE* | INSTANT | MIN $35 MAX $1000 |
| MASTERCARD | NO FEE* | INSTANT | MIN $35 MAX $1000 |
| AMERICAN EXPRESS | NO FEE* | INSTANT | MIN $35 MAX $1000 |
| DINERS CLUB | NO FEE* | INSTANT | MIN $35 MAX $1000 |
| DISCOVER | NO FEE* | INSTANT | MIN $35 MAX $1000 |
| INTERAC E-TRANSFER | NO FEE* | INSTANT | MIN $35 MAX $1000 |
| BITCOIN | NO FEE* | INSTANT | MIN $10 MAX $10,000 |
| ALTCOINS (Litecoin / BitcoinCash / Ethereum) |
NO FEE* | UP TO 5 MINS | MIN $10 MAX $10,000 |
| BLUE REWARDS CARD | NO FEE* | INSTANT | MIN $35 MAX $1000 |
Withdrawal Methods:
| TYPE | FEE | TIME | LIMITS |
| CHECK | $50 | 3-5 DAYS | MIN $250 MAX $3000 |
| BANK WIRE | $25 | 3-5 DAYS | MIN $200 MAX $4000 |
| BITCOIN | NO FEE* | 1-2 DAYS | MIN $30 MAX $4000 |
| BLUE REWARDS CARD | NO FEE* | INSTANT | MIN $35 MAX $4000 |
*all transactions are charged in chosen casino currency (USD / CAD), this may be subject to currency conversion, overseas fees or any other bank fees that are charged for international purchases.
